Unfortunately, we do not accept any exchanges or returns. This includes purchases from all sales or any other promotions. ALL SALES ARE FINAL
We always strive for 100% customer satisfaction! We will provide an exchange on products that appear to be defective. If the item arrives defective, damaged or if you receive the wrong item, immediately. contact our Customer Care team at support@essenitialsbyjustbe.com with the subject line “RETURN” and we’ll help get the process started. Please allow 24-48 hours for a response.
At this time, we accept Visa, Mastercard, Discover, American Express, Paypal, Google Pay, and Apple Pay. All purchases should be made on our website: www.essentialsbyjustbe.com
Of course!! Once your candle reaches 1/4 of wax remaining, discontinue using the candle.
Clean out the jar using hot water and soap. Once cleaned, your jar can be used to store office supplies like pens, clips etc, makeup brush holder, table decoration, and many other things.
Please allow 3-5 business days for your order to be processed and shipped. Once picked up and scanned in by our carrier, orders may take 2-5 business days to arrive. Please see our full Shipping Policy for further information.
Please note: once a package is in the carrier's possession with tracking information, we are no longer responsible for the package. We are currently unable to replace missing or stolen packages.
