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Shipping Policy

Fulfillment Process / Shipping Policy


Fulfillment Process

1.) You make and pay for your order on Within minutes, you will receive an Order Confirmation Email with your product details and order Confirmation Number.

2)  Due to the nature of our business of handmade products, some items may need to be made fresh upon order receipt. This means once your order is placed, your candle will be made. The candle will need to cure for 3-4 days before being shipped. (*Processing and shipping takes about 4-6 days in total. This excluding weekends and Holidays)

3) When your order is ready to be shipped, your shipping label is created. You will receive an order fulfillment email with your tracking number. Make sure you check your spam folder. Please wait after 5 business days have passed before contacting us. 

4) Your package is shipped via USPS Priority Mail (2-3 business days US). Please allow up to 48 hours for USPS to scan in and for the system to start updating the tracking of your order. 


Shipping time occurs after the processing period has finished.

2-3 BUSINESS DAYS VIA USPS Priority Mail for all orders being shipped within the United States.



Expect delays during sales periods & holidays. For your convenience please do not wait until the last minute to place your order. Order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive on behalf of the USPS. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind that weekends and holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.


Incomplete or incorrect address information is the major cause of shipment delays. Please double check the address information on your order and make sure to include ALL the information needed to deliver your package including box/apartment numbers. Your order will be shipped via USPS to the address you provided. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent, you will be assessed the $10 fee USPS charges us to make the correction.

If a shipment is returned to us due to a bad address, you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.


- We are NOT responsible for any lost or stolen packages. You will not receive a refund for lost/stolen packages. Your order will not be replaced. 

- Once your package leaves our office and is given to USPS, we are no longer responsible for your package. All Packages come with a Tracking number and USPS updates their system every time they put their hands on your package. If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact USPS immediately to initiate an investigation. 1(800) 275-8777 or WWW.USPS.COM

- If you will not be home on the expected arrival date/time, you can request to have you package held at your local USPS post office via WWW.USPS.COM

- A Signature is Required for purchases over $200– To protect you and your package, we require a signature at delivery for all new customer deliveries to make sure you receive your package and reduce incidences of theft or packages getting lost.

Company Policy: We reserve the right to refuse service to anyone and at any time.  If we feel that we will not be able to meet your needs or you are rude and unreasonable,we will politely ask you to find another company that might be a better fit for you.  Thank you.